General Terms and Conditions (GTC)

YourSweetHome division of K&U Consulting Ltd., Gümüś Sokak 20/1, 99379 Girne- Çatalköy, North Cyprus

For reasons of better readability, the simultaneous use of feminine and masculine gender-neutral language forms is avoided in the following and the gender-neutral use of the masculine language form is used. All personal designations apply equally to both genders.

Client: The natural or legal person who commissions YourSweetHome, a division of K&U Consulting Ltd., with the brokerage and management of the holiday property for short-term rental of the living space.

1.contractual basis and scope

1.1 Contractual basis for the services to be provided by YourSweetHome and the client are exclusively:

these GTC in the respective valid version
and the management, mediation and support contract (order form) concluded between YourSweetHome and the client.

1.2. With the written signature of the management, mediation and support contract (order form) by the

client and YourSweetHome the GTC are deemed to be a relevant part of the contract.

1.3. The GTC also apply to future transactions between the contracting parties, even if no express

reference is made to them.

1.4. Deviations from the GTC require in each case an explicit, prior written consent by YourSweetHome

to be legally effective.

1.5. All prices are net, plus the statutory value added tax. Any platform fees are not included in the service

fee of YourSweetHome.

2. Services of YourSweetHome

2.1. The management, mediation and support acts of YourSweetHome are set out in the management,

mediation and support contract (order form). The services to be provided are precisely described there.

2.2. YourSweetHome has sufficient tourism expertise, material and personnel infrastructure to be able

to perform the assignment. YourSweetHome acts as an intermediary to conclude a contract

between the guest and the landlord. YourSweetHome provides the agreed services according to

the state of the art and with the diligence of a prudent businessman. This under the best possible

protection of the interests of the client. YourSweetHome acts in another's name and for another's

account.

2.3. YourSweetHome does not offer a 24h service. YourSweetHome's office hours are Monday-Friday:

09:00 - 17:00. For guests in the holiday properties, YourSweetHome is available until 21:00.

2.4. If YourSweetHome deems it necessary for the performance of the contract, YourSweetHome

is granted the right, in particular, to have cleaning and repair activities carried out by third parties. This

is usually done after consultation with the client. However, if there is imminent danger,

YourSweetHome will act to the best of its knowledge and belief, according to the urgency in the

respective situation, as quickly as possible and is entitled to commission third parties without

necessarily having to consult the client. The costs for this are the sole responsibility of the customer.

2.5. Any service charges are always exclusive of snow removal and garden maintenance. Window cleaning

is not included in normal cleaning, but must be booked separately for a fee.

2.6. If the property is located in a complex with several owners who also have a valid contractual

relationship with YourSweetHome, YourSweetHome is allowed to rebook guests in case of

emergency.

3. duties and rights of the client

3.1. The client guarantees to have given all information truthfully when initiating and concluding the

contract.

3.2. If a natural person concludes the services of YourSweetHome in the name of a legal entity

(company, association, etc.), the latter guarantees to be authorised to represent it.

3.3. By concluding the contract, the client guarantees that YourSweetHome is authorized to rent out

the residential property under the agreed conditions. The client accepts any liability towards third

parties and authorities for claims arising from a lack of authority.

3.4.YourSweetHome is not obliged to check the data, documents and information provided by the client

for any ambiguities, incompleteness or inaccuracies.

3.5. It is the client's responsibility to inform the contractor of circumstances that may affect the proper

performance of the management, brokerage or servicing. This includes, for example, renovation work on

the house or other circumstances such as deficiencies in the living space which make adequate

accommodation of guests impossible. The client must take care to keep up to date in this regard and

inform YourSweetHome immediately of any such circumstances. Should this not be done, the

client shall bear the costs of any cancellations incurred as a result.

3.6. Insurance of the residential property is the sole responsibility of the client.

3.7. YourSweetHome is only administrator, agent and caretaker of the residential property for the

client. The rental contract is between the client and the guests. Any claims for damages (for example,

due to damage to / in the living space caused by guests) arise exclusively against the guests.

YourSweetHome expressly assumes no liability for the actions of the guests.

3.8. The customer is responsible for paying the respective public-law and, in particular, tax duties.

Expressly excluded from this is the payment of the local tax in the regular guest business. The

customer shall also be responsible for compliance with any regulations under trade law.

3.9. The customer is responsible for the safety and ongoing maintenance of the residential property and

undertakes to provide, replace or repair necessary wearing parts/lighting bulbs, appliances that have

become defective due to normal wear and tear (e.g. hoover, microwave etc.) and inventory (such as

kitchen utensils, shower head, roller blinds, defective windows etc.) himself. The client also

undertakes to independently carry out on an ongoing basis the repairs, painting and maintenance work

necessary for the upkeep of the residential property - such as the regular maintenance of the thermal

bath or the regular inspection of the drain pipes to prevent blockages, as well as the inspection of

sockets, electrical installations etc. - and to inform YourSweetHome of this in a timely manner so

that the work dates can be coordinated with the guest bookings. The client can charge

YourSweetHome for the duties in point 3.9.

3.10. Both contracting parties are obliged to promote the execution of the management, mediation and

care order (order form) in content and on time. In the event of a guest complaint, the client is obliged

to cooperate with YourSweetHome to resolve any problems as promptly as possible.

3.11. The client is responsible for participating in the public waste disposal system and for providing waste

bins of the correct size, which are sufficient for a high tourist occupancy. The customer is also

responsible for coordinating any collection deadlines themselves so that guests are not negatively

affected. The customer is responsible for the disposal of bulky waste and hazardous goods. The client

may charge YourSweetHome for the duties in point 3.11.

4. Own use of the property

4.1. If the residential property is not occupied by guests, the customer may use the residential property

himself at any time. During his own use, the customer shall pay, in addition to the cleaning fee and the

laundry costs, any legally prescribed fees, taxes and charges, such as the local tax and any tourism

taxes prescribed by the authorities and/or the municipality.

4.2. In the event of cancellations of open bookings by clients for their own use of the residential property,

YourSweetHome reserves the right to assert resulting claims such as reputational damage and

lost profits.

4.3. The client is obliged to inform YourSweetHome of the respective planned owner-occupancy as

soon as possible to enable a calendar update of the internet platforms and to avoid double bookings.

5. Payment and billing

5.1. Settlement shall take place monthly in arrears. Payment shall be made by the 25th day of the

respective following month.

5.2. Payment shall be made via the respective internet platforms. The guest pays the price of the overnight

stay + cleaning & laundry service + local tax and this is transferred to the account of YourSweetHome.

5.3. YourSweetHome reserves the right of retention of the received key sets in case of non-payment of

open and due claims.

6. Termination

6.1. The contract is concluded for an indefinite period. The contract may be terminated in writing by either

contracting party with six months' notice to the last day of the month.

6.2. Upon termination of the management, brokerage and support contract, claims for work already

performed, outstanding bookings and claims for damages shall remain valid. One-off payments

according to the order form are non-refundable, irrespective of the duration of the contract. In case of

termination despite open bookings of guests, YourSweetHome expressly reserves the right to

claim damages. In addition to the loss of profit, damages also include any damage to the reputation of

YourSweetHome.

7. Liability

7.1. The client is solely responsible for the accommodation, in particular its condition, quality, suitability,

safety and legality of letting to guests.

7.2. Any claims by guests due to cancellations by the customer are the sole responsibility of the customer.

In this case, the client also assumes any claims asserted against YourSweetHome.

7.3. YourSweetHome is not liable for any damage caused by guests during their stay or by third parties

during the performance of their work.

7.4. YourSweetHome is not liable for events of force majeure which make the contractual performance

considerably more difficult for the contractor or temporarily hinder or render impossible the proper

performance of the contract.

7.5. If the client is a consumer, the liability of YourSweetHome for slight negligence, except for

personal injury, is excluded.

7.6. If the client is an entrepreneur, the liability of YourSweetHome for slight and gross negligence is

excluded. In this case the client bears the burden of proof for the existence of fault. Consequential

damages, immaterial damages or indirect damages as well as lost profits will not be compensated.

The damage to be compensated shall in any case be limited to the amount of the interest in trust.

7.7. For pecuniary loss is liable only in case of intent and gross negligence on the part of YourSweetHome

8. Changes

8.1. YourSweetHome is entitled to change provisions of this agreement, which do not constitute

primary obligations and do not change the contract structure as a whole, with a notice period of six

weeks in advance. The respective amendment will be notified to the customer in writing by sending the

new provisions. If a client has not objected to the validity of the amended provisions within six weeks

after receipt of the notification, the amended provisions shall be deemed accepted. YourSweetHome

undertakes to expressly inform clients of the possibility of objection and the significance of the

six-week period when sending the amended provisions. YourSweetHome is entitled to amend the

provisions at any time and without notice for regulatory and/or legal reasons. In this case,

YourSweetHome will also inform the client of the changes made.

9. Written form

9.1. Subsidiary agreements, amendments and additions to this contract must be in writing. This also

applies to the amendment of the written form requirement.

10. Data protection

10.1. Upon conclusion of the contract, the client agrees to the privacy policy of YourSweetHome, available

on website www.yoursweethome.eu.

10.2. The client agrees that YourSweetHome advertises the residential property on Internet platforms

and that for this purpose photos of the flat or the house are published on the Internet.

YourSweetHome may also use the photos for advertising purposes, both online and offline, for an

unlimited period of time.

10.3. YourSweetHome provides the services with the help of automated data processing. With the

conclusion of the management, mediation and support contract, the client gives YourSweetHome

his express consent to the processing of data that have become known in the context of contractual

relations and are necessary for the processing of the order.

11. Jurisdiction

The exclusive place of jurisdiction is Lefkośa (Nicosia) in North Cyprus.

12. applicable law

Only the law of Northern Cyprus is applicable. The UN Convention on Contracts for the International

Sale of Goods is excluded.

13. severability clause

Should individual provisions of these General Terms and Conditions or of the management, brokerage

and support contract (order form) be invalid or become invalid or unenforceable after conclusion of the

contract, the validity of the remaining provisions shall remain unaffected. The invalid or unenforceable

provision shall be replaced by a valid and enforceable provision whose effects come as close as

possible to the economic objective pursued by the contracting parties with the invalid or

unenforceable provision. The above provisions shall apply mutatis mutandis in the event that the

contract proves to be incomplete.

Status: 01.01.2023